We want you to receive exactly what you ordered. If there is a problem with your order, please contact us and we’ll check what happened.

Because our products include personal innerwear, we have to follow some hygiene-related rules when handling returns.

When Can You Request a Return?

Please contact us if:

  • You received the wrong product.
  • You received a different size because of an error on our side.
  • The product arrived damaged.
  • The product has a genuine manufacturing defect.
  • The product you received is significantly different from what you ordered.

Please contact us as soon as possible after receiving your parcel.

Important Note About Innerwear

For hygiene reasons, used, worn or washed innerwear cannot normally be returned or exchanged.

If a return or exchange is approved, the product should be unused and in its original condition. Original packaging and tags should also be kept where applicable.

Size Exchange

If you ordered the wrong size, an exchange may be possible depending on the product and available stock.

Before ordering, we recommend checking the product’s available size information carefully.

Products That Cannot Be Returned

Used, worn, washed, altered or damaged personal innerwear products are generally not eligible for return or exchange.

Certain other products may also have specific return conditions.

How to Contact Us

If you have a return or exchange issue, send us:

Order Number
Customer Name
Mobile Number
Product Name
Reason for Return/Exchange
Photos or videos, if requested

Our team will review the issue and let you know what to do next.

Refunds

If your refund request is approved, the refund will be processed according to the applicable payment method.

The time required to receive the refund can vary depending on the payment service or financial institution.